Postage, Payment Privacy & Cookie Info

 

Privacy & Cookie Policy:

Here at Julie Hooker Textiles we take your privacy seriously and will only use your personal information to administer your transaction and to provide the products and services you have requested from us. 

We do not pass your details on to any third parties and any details we do keep are kept securely. We will never include any financial details in any correspondence nor do we store any of your financial details. No payment details are handled by Julie Hooker and are instead handled by third parties - Paypal / Create payments. They are well-known market leaders in the online payment industry and offer secure online payment. If you need any more information feel free to checkout their website. You can be sure that you will be safe shopping at Julie Hooker Textiles. 

We will only contact you if you have given us express permission either by signing up to our mailing list or in writing.

Cookies

What are cookies?

Cookies are very small text files that websites install on visitors’ devices for a number of reasons, such as to enable shopping baskets to work correctly and, at the other end of the spectrum, to allow advertising to become more targeted and personalised.

Cookies cannot harm your device at all, and they can make the internet incredibly easy to use, but obviously it’s only fair that it should be up to the visitor whether they accept these cookies or not. All Internet browsers, such as Google Chrome and Internet Explorer, have an optional setting to disallow these cookies, but it’s felt by legislators that greater education of web users about cookies and what they do is required, especially in an age in which online privacy is becoming more and more significant. This is why the EU Cookies Law has come into place.

Cookies on this site:

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

This website may also set targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. They are used for the Facebook 'Like', twitter and Google '+1' buttons.

Payment info:

No payment details are handled by Julie Hooker Textiles and are instead handled by third parties - Paypal or Create payments They are well-known market leaders in the online payment industry and offer secure online payment. If you need any more information feel free to checkout their websites. You can be sure that you will be safe shopping at Julie Hooker Textiles.

How to pay:

We use Paypal or Create payments to process our credit card payments online so you know you are in safe hands, If you choose paypal you don't need a Paypal account or sign up for one, you can just enter your card details to pay on Paypal's secure server by just clicking on the buy now button and clicking continue next to the 'Don't have a PayPal account?' heading - See below:

 

 

paypal 1
 
 
 
Our postage rates:
 
FREE STANDARD ECONOMY POSTAGE TO ALL UK ADDRESSES
 
Express (1st class) delivery can be selected at £2.50 per package
 

Postage rates for Europe

Flat rate Postage £9.99
FREE POSTAGE ON ORDERS OVER £150 (Exc. p&p)
Heavy orders will be sent in more than one consignment.
 

Postage rates for the rest of the world

Flat Rate Postage £14.99 
 
FREE POSTAGE ON ORDERS OVER £200 (Exc. p&p)
Heavy orders will be sent in more than one consignment
 
 
*excl. P&P
 

The Small Print!

About Us: Julie is completely dedicated to great customer service. If you have any suggestions or comments please email us at [email protected] 

Our aim is to supply products of the highest quality. The purchaser shall be held responsible for determining the suitability of these products for his/her purpose. Goods which prove to be defective through faulty material or workmanship must be returned for credit or replacement. We shall not be held liable for any consequential damage or loss incurred in the use of these materials.


Delivery Schedule: We deliver your order as soon as possible. We will normally dispatch your order to you in 2 working days . International orders are generally received in under 12 days. Should an item be out of stock we will send the rest of your order straight away and forward on the missing items ASAP. If the item is completely unavailable we will inform you straight away and refund the item immediately

Reaching Us: If you need to reach us, the easiest and quickest way is via the contact us page, you can email us at: [email protected] You can also write to us at Julie Hooker Textiles, The Old Chapel, Petworth Road, Wormley, Godalming, Surrey, GU8 5SE you can also contact us via telephone at: 01428 683756 this has an answer phone, please leave a message and we will return your call.

Returns Policy Returns Policy

 

By Law

By law, you also have the right to withdraw from your purchase of an item within fourteen working days of the day after the date the item is delivered to you.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Web site at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4

How to return an item during the cooling off period

If for any reason you are unhappy with your purchase, you can return any item to Julie Hooker Textiles in its original condition within 14 days of the date you received your order. To cancel your purchase during the 14 day cooling off period or to return unopened items: Please contact us via the methods above to let us know you are returning an order. We will then issue you with a returns number. The goods which are to be returned must be unopened and unused (with any tape, fastening or shrink-wrap intact, this will act as proof of non usage). Please pack the item securely and send it to us with the number we have given you clearly displayed on packaging. A full refund / exchange will be given on receipt of the item's being received by us, as long as the item's are in the exact condition in which they were sent out. If any seals have been broken, the item will be classed as damaged on the customers behalf.  The goods should be back at Julie Hooker Textiles within 14 working days of you receiving your order. This will be calculated by ourselves as 16 working days from the date we dispatched the order to you. We reserve the right to use the Julie Hooker Textiles' calculations in this instance. Any returns received after the 14 day period will not be reimbursed. You can however have the option of your items being re-sent to you (postage to be paid by the customer). 

 

PLEASE NOTE: We can only accept the return of opened goods if they are faulty or an order error on our behalf. We will pay postage on returns in the case of faulty goods or packing error. No other delivery service charges will be paid for by Julie Hooker Textiles at any time.

 

How to Return Faulty Items

We aim to supply items of the very best quality but occaisionally an item will be found to be faulty. In this regrettable situation please contact us via the methods above to be given a returns number. Please pack the faulty item securely and send it to us with the number we have given you clearly displayed on packaging. We will then issue an exchange / refund. Items will not be refunded without an Returns number. 

 

The return address is:

 

Julie Hooker

The Old Chapel

Petworth  Road

Wormley

Godalming

Surrey

GU8 5SE

 

For your protection, we recommend that you use a recorded-delivery service as we can not reimburse your account without receiving the items back first.

 

Once the items are returned and checked, we will we credit your account. We will refund the purchase price of the returned item including the original postage. You are liable for the return postage unless previously agreed and arranged

 

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

 

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Web site at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4

 

International buyers: Please note buyers are responsible for any additional costs that may apply such as duties, taxes and customs clearance fees.